The bell at the top of the screen is where Finocket tells you things. A number on it means there is something you have not read yet. Tap it to see the list, tap anything in the list to go straight to it.
Who gets told?
Whoever the thing is actually about. If you own the business you hear about everything; if someone has invited you as an assistant you hear about the work you can act on. Every notification says why it came to you (“you own this workspace”, or “you can approve this”), so you are never left guessing.
This is new. Until now only the business owner could be notified about anything, which meant a colleague waiting to approve something had no way of knowing it was waiting.
Can I turn some of them off?
Yes. Under Settings, notifications are grouped by what they are about: money (invoices, payments and expenses), approvals, operations (low stock and scheduled runs), team (clients, items and deals) andaccount (module requests and support). Each group has its own switch for the app, your browser and your phone, so you can keep an approval reaching your phone while money alerts stay quietly in the app.
Switching a group off for your phone or browser stops the alert only. It does not hide anything from the bell, so nothing is lost. It simply waits quietly until you look.
These settings replace the four individual toggles that used to be here (invoice due, payment received, module request, daily digest). Anything you had already switched off stays switched off, and the screen tells you when a setting was carried over. One exception: turning off invoice reminders on the old screen never meant “stop telling me about money”, so a payment arriving still reaches you unless you switch money off yourself.
On an Android phone, each group also gets its own entry in your phone's own notification settings, so you can silence one kind there without silencing the rest.
What if an alert does not arrive?
A phone or browser alert that fails to send is tried again a few times, over a widening gap, rather than being given up on straight away. If it never gets through, the notification is still sitting in the bell, so you are still told the next time you look.
Two kinds of notification can also reach you by email:compliance (filings, returns and statutory deadlines) andapprovals. Those are the two where missing one has a date or another person attached to it.
Everything else is deliberately not emailed. A product that emails you every time an invoice is created is a product you learn to filter, and then the filing due on the 20th gets filtered with it.
You can switch email off for either kind under Settings, alongside the other channels. If you had already muted a kind of notification before email existed, switching email on has not un-muted it. A channel added later never overrides a choice you already made.
Security alerts are the exception and cannot be switched off. If someone signs in to your account from a new device, or a password or key is changed, you will be told. That is the one case where “my notifications were off” is not a good answer afterwards.
Quiet at night
Finocket has no quiet-hours setting of its own. To keep your phone silent overnight, use your phone's own Do Not Disturb or Focus schedule. It silences Finocket along with everything else, and notifications are still waiting in the bell when you look in the morning.
If you switch a channel off under Settings, that is permanent rather than nightly. There is no way to silence a channel only between certain hours.
Why did I not get something?
If Finocket decided not to send you something, it records that decision and the reason for it rather than letting it disappear. So “I was never told” is a question that can actually be answered. Contact support with roughly when you expected it and we can see exactly what happened.
One limitation: if you invited a colleague by phone number and they have not opened Finocket yet, there is no account to send a notification to. They will need to sign in once before they can be told anything.
The weekly summary email
Separate from everything above, Finocket can send you one email a week, on Monday morning, with three numbers: what you are still owed, how many invoices are past their due date, and what came in over the last seven days. It is the only recurring email Finocket sends about itself.
You will only get it in a week where there is something to report. A week with nothing owed, nothing late and nothing collected produces no email at all, because a message saying “nothing happened” every Monday is the fastest way to teach you to ignore the ones that matter.
To stop it, either use the switch under Settings → Notifications, or click the unsubscribe link at the bottom of the email itself. That one works without signing in, so you can stop it from your phone’s mail app in one tap. Both do exactly the same thing, and either can be reversed from Settings.
On your phone
Notifications work in the browser and in the Finocket app on Android and iOS. You will be asked for permission the first time; if you said no and have changed your mind, you can turn it back on from your phone’s own settings for the app.