For youUpdated 13 Sept 20263 min

The sales your affiliate link brought

What a Shop affiliates partner sees about the sales attributed to them (the amount, the commission, the hold) and why a shopper's contact details are never part of it.

Partner

Every sale attributed to your link or code shows up here with what it was worth, what you earned on it, and where it stands: on hold, released, or paid. What it never shows is who the shopper was.

The sales an affiliate's link and code brought, masked to what a partner may see, with no shopper contact details. (desktop view)
The sales an affiliate's link and code brought, masked to what a partner may see, with no shopper contact details.

What is shown, and what is deliberately withheld

A shop can choose to show a shopper only as "a shopper", with no name, email, phone, address or invoice number. An affiliate is a promoter of the shop, not a party to the sale, and the platform never hands over a shopper's contact details to a third party by default.

  • The sale amount and your commission on it (always visible).
  • Whether it came through your link or your code.
  • Its hold date and when it clears. A hold protects against a return, so it is never paid before that window closes.

Why a sale can disappear from this list

If a sale is returned within the shop's return window, the commission on it is reversed (a clawback), and the row reflects that rather than vanishing silently.

Frequently asked questions

Why can't I see the shopper's name or number?

By design. An affiliate promotes the shop but is not a party to the sale, so the shop can choose to show you only “a shopper”, with no contact details and no invoice number.

Why did a sale disappear from my list?

It was likely returned within the shop's return window, which reverses the commission (a clawback) rather than removing the row silently.

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